FAQ
Common questions about software audio encoder setup, server connection, bitrate settings, and troubleshooting your live stream.
Which software encoder should I use for live audio streaming?
The best encoder depends on your setup. BUTT (Broadcast Using This Tool) is ideal for simple, reliable live broadcasts. Mixxx and VirtualDJ PRO are great for DJs who need on-the-fly mixing alongside streaming. SAM Broadcaster and SamCast suit professional and automated radio stations. For Winamp users, the SHOUTcast DSP plugin is the easiest option. Browse our tutorials for step-by-step setup guides for each encoder.
How do I connect my software encoder to a SHOUTcast or Icecast server?
You'll need your server hostname, port number, mount point (for Icecast), and stream password - all available in your Server Room account dashboard. Enter these credentials in your encoder's server settings. Our individual encoder tutorials walk through every field with screenshots so you can connect quickly and avoid common mistakes.
What audio bitrate should I use for my live stream?
For music streaming, 128 kbps MP3 is the standard minimum for good quality, while 192 kbps or 320 kbps delivers near CD-quality audio. For talk radio or speech-only streams, 64 kbps is usually sufficient. Your chosen bitrate must not exceed the bandwidth limit of your Server Room streaming plan. Most software encoders like BUTT, Mixxx, and SAM Broadcaster let you set this directly in their output settings.
Why is my encoder connecting but listeners can't hear the stream?
The most common causes are an incorrect mount point, a mismatched stream password, or a codec unsupported by your streaming server. Double-check that your encoder's mount point matches exactly what is configured on your Server Room server. Also verify that your encoder is set to MP3 or AAC output, as some servers don't support formats like OGG by default. Our encoder-specific tutorials include troubleshooting sections for each of these issues.
Can I use multiple software encoders with the same streaming server?
On Icecast servers you can run multiple encoders simultaneously by assigning each one a different mount point - for example /stream1 and /stream2. On SHOUTcast servers only one encoder can stream to a given port at a time. If you need multiple simultaneous streams, Server Room's Icecast plans support multiple mount points out of the box.
