Our team of experts are available to assist you anytime, around the clock. We have the tools and knowledge to advise you in any situation, whether you need help with your server configuration or anything else related to our services.
No question is irrelevant. Don't hesitate to contact us if you need help.
We are industry leaders in streaming, managed hosting, cloud and more. We leave no stone unturned, making sure our support team is up to date with the latest software and hardware.
Online ALL the Time
Rest assured, your services are covered, should disaster strike. Our customer happiness team is available, day and night, 365 days a year, via phone or live chat.
Redundancy is key to deliver an industry leading uptime record, which is why all of our servers are housed in data centers with redundant power, network and cooling systems. Redundancy, paired with our 99.9% uptime SLA, creates the perfect recipe for peace of mind.
How to reach us
Are you ready to start a conversation? Our live chat and phones are always at your disposal, anytime, even on New Year's Eve.
We recommend our live chat for general inquiries, however if your matter is urgent and requires immediate attention, give us a call at 1 646 201 4076.
Our Service Level Agreement, guarantees a 99.9% uptime. What does this mean for your business? Highly available services, guaranteed to perform to specification, or we will credit your account according to our SLA.
Our Service Level Agreement does not apply, should your service be interrupted by factors outside our control. These include 'force majeure' occurrences, such as earthquakes or floods; hardware failures; DDoS attacks; failure due to malicious attacks or viruses; suspension of service due to owner activities. Please request a copy of our SLA for full details.