Our success comes from pairing what we like to call the pillars of accompliesment in this business: state-of-the-art technology and un-rivaled customer service. These allow us to maintain a healthy relationship with our clients, as in the end it all comes down to one thing: reliability.
We make it our job to make things easy for our clients. They don't need to be technical experts, as our services are fully managed. Our support experts go out of their way to ensure every customer's requirements are met beyond their expectations.
The time is never right for downtime. That's why we designed our server system disaster-proof, to make sure you're online no matter what may happen.
Our equipment is sheltered in data center facilities in multiple locations in the US and Europe, that offer: N+2 redundant design format for all the phases of power distribution (the standard in the field is N+1), dedicated generator farm for emergency power and auxiliary equipment for standy back-up power in order to protect against interruptions or low voltage conditions. The facilities also provide redundant cooling units, fire life safety and smoke purge systems, as well as 24-hour attended lobby and security force with integrated CCTV (a survellance camera system) and Card Access Systems. Building systems, perimeter and sesitive areas are monitored 24/7.
Our network and servers are constantly upgraded. Every month we replace old servers with new ones, pick and switch network peers to provide the best routes to our customers.
We've been around for the past 10 years so we know what we're doing. We are early adopters for all new technologies, so at any given moment we're providing our customers with the latest solutions.
You can rest assured that your services are deployed on a custom built, low latency, global network, and operating only on enterprise grade equipment.
You can find detalied tutorials for the technologies behind our solutions and, moreover, our technical support is eager to make things easy for you by closely assisting you in making it work smoothly.
There are two aspects that allow us to deliver outstading customer care: expertise and attitude.
Our team is made of seasoned professionals with many years of experience in the field, highly trained and qualified to find solutions for any challenge. Moreover, they are available around the clock, 24 hours a day, 365 days a year.
It's the attitude that makes the difference though. Our commitment for minimum resolution time means that should anything happen, it's solved within minutes,not days.That is why we're talking about Customer Happiness, not just Customer Support. And that is probably why our clients come and stay with us for the long term.
We're not just client-fliendly. We're also planet friendly, as we feel responsible for contributing to making our planet a better place to live in.
That's why we only use certified eco-friendly hardware that has been manufactured according to RoHS standards. A piece of legislation passed by the European Union, the Restrictions in Hazardous Substances(RoHs) requires that all products with their certification to have reduced quantities of toxic ingredients such as lead and mercury.
Also, we purchase only the most energy-efficient equipment available on the market. You'll notice all of our server configurations use only low power CPU's and low voltage RAM. Paired with our SSD drives, we consider our servers some of the most energy machines on the market. This means substantial energy and greenhouse gas emission savings every day they are in use.