server management

Managing hardware is time-consuming and expensive.

Get expert server management services from a team of engineers, available around the clock.

See packages

Included with any server purchase

Server monitoring

Server monitoring

Your servers are monitored by a custom-built AI that ensures your server is up and running within normal parameters.

Automatic OS reloads

Automatic OS reloads

Change or re-install your OS in no time! A sophisticated AI will set up your selected OS in 30 minutes or less. Previous releases, new versions, or a different operating system entirely.

Hardware replacement

Hardware replacement guarantees

Hardware replacement guaranteed, in 4 hours or less.

Support

24/7/365 support

We’re here to help you get the most of your managed server. Access to a team of server engineers is included, 24/7, via e-mail, phone, or live chat.

Server management plans

Basic plan

$0/mo.

Response Time: 12hrs - 24/7 Support - via Phone, Live Chat & Email

Network and Hardware Service Level Agreement

Hardware Diagnostics, Replacement, and Upgrade

Server Reboots - Remote or Manual

Automated OS Reloads (included in the monthly price)

Network Breach Monitoring

Bronze plan

$39/mo.

*Everything from the Basic Plan, plus:

Response Time: 4hrs - 24/7 Support - via Phone, Live Chat & Email

Hardware RAID Monitoring

4 Hour Remediation on Hardware Failure

OS Updates Upon Request

OS Security Updates and Patches Upon Request

Proactive Malware Scanning Using Suricata

4 x Manual OS Installs per Month

30 Minutes per Month Advanced Support

Silver plan

$59/mo.

*Everything from the Bronze Plan, plus:

Response Time: 2hrs - 24/7 Support - via Phone, Live Chat & Email

3 Hour Remediation on Hardware Failure

60 Minutes per Month Advanced Support

Gold plan

$99/mo.

*Everything from the Bronze Plan, plus:

Response Time: 1hr - 24/7 Support - via Phone, Live Chat & Email

2 Hour Remediation on Hardware Failure

90 Minutes per Month Advanced Support

Platinum plan

$129/mo.

*Everything from the Bronze Plan, plus:

Response Time: 30 min - 24/7 Support - via Phone, Live Chat & Email

2 Hour Remediation on Hardware Failure

120 Minutes per Month Advanced Support

*The deployment and customization of custom code or certain applications, may not be supported. Server Room intends to honor all of your requests, however, we reserve the right to refuse work related to the following items:

add to a new server

Included with your server

network

Network

A global network that guarantees low latency.

1 IP Address – Up to 256 IP Addresses can be provided at $6/per IP Address

Up to 20 Gbps Guaranteed Burst

New York, Miami, San Francisco, Amsterdam or Bucharest Data Center

hardware

Hardware

Enterprise dedicated servers are delivered with:

HPE Enterprise Grade Hardware

Hardware RAID included with all configurations

software

Software

Choose from a wide range of operating systems available when configuring the server:

CentOS7

Ubuntu

Windows

CoreOS

administration

Administration

You have complete control over your server specifications, upgrade or downgrade anytime.

Control Panel

Root Access to Server

Access via HPE iLO

support

Support And SLA

A team of server experts is available around the clock, ready to assist you.

24/7 Live Support Via Phone or Live Chat

Service Level Agreement

Why Server Room?

Get a managed server from a company you can trust, with over 15 years of experience, more than 12,000 server setups, and countless hours of technical support. Your services are deployed on a custom-built low latency network and backed by a 99.9 % uptime SLA.